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This Anta brand down jacket was bought two days ago by Madam Tang in a store in the city and spent more than 600. The sign hanging outside the clothes showed 80% white duck down, but she bought it and found it. There is a problem with the label inside the down jacket.
Ms. Tang: "You see, it's about 70 percent gray duvet."
Gray duck down and white duck down, the grade is obviously much lower, and the amount of cashmere and the number of goods are also inconsistent, Ms. Tang suddenly feel that they were deceived, the first two days also many times to the store to request a return, but the store has not been able to agree, There is no explanation. At noon, the reporter followed Ms. Tang to the store again and found the same clothes.
Ms. Tang: "This is the same."
Reporter: “Has this been the case before?†Clerk: “No.â€
The reporter looked at other types of clothing in the monopoly, and did not see the same situation as Ms. Tang. The clerk also repeatedly stated that he was not sure because the label signs were all put up by Anta and they were only sold. Can be based on external signs.
The clerk: “If you have any needs, if you want to change or what, if you put forward conditions, we can help you. We are only responsible for selling. We really don’t know anything about it.â€
Which two kinds of labels do you believe? The reporter then called ANTA's official customer service hotline and reported to the customer service personnel two product numbers for inquiries.
Anta's customer service: "The signs are not linked to the wrong ones. The wash water is wrong. When the factory sews up, it may take the wrong internal standard. Normally it will not, and then it may not be noticed individually."
In the end, the store agreed to give Ms. Tang a return, and Ms. Tang still has no confidence in explaining the customer service personnel. At present, Ms. Tang has reported to the industry and commerce department.
In recent days, Anta Yurong has been exposed by consumer fraudulent behaviors with different labels inside and outside.
According to Ms. Tang’s introduction, the inner and outer labels of an Anta downstairs that he bought shortly before were actually inconsistent. She suspected that she had been fooled by the store.